If you are a California resident, please read the following Privacy Notice for California Residents (“Policy”).
This Policy describes how information obtained from California consumers, including visitors to Basecamp® Fitness, LLC’s (“Basecamp Fitness”, “we”, “us” or “our”) website found at www.basecampfitness.com(“Website”), our mobile application (“Application” or “App” or “Apps”), and our company-owned and franchised-locations, where applicable is collected, used, and disclosed. This Policy also explains how you can make requests to know about your personal information and delete your personal information. Please note that this Policy applies to information collected by us and/or independently owned and operated franchised locations, where applicable.
Terms included in this Policy, including but not limited to, personal information and service provider, carry the same meaning in this Policy as they do in the California Consumer Privacy Act of 2018, California Civil Code sections 1798.100 et seq. (“CCPA”). Additionally, and to protect your privacy, we do not sell, share, or rent your personal information in any way, as outlined in Section 7 below. If our business practices should change in the future, we will inform you of this change before selling your personal information and provide you with instructions on how you can opt-in.
For ease of reference, you may click on any of the following links to jump to one of the sections addressed below:
If you are a California resident, you have certain rights regarding information that is treated as personal information under the CCPA.
You have the right to know what categories of personal information we collect, sell, or disclose about you, as well as the categories of third parties who received your personal information and the categories of sources of that personal information. These categories are described in the “Categories of California Consumers’ personal information Collected or Disclosed” section below. We are also required to provide to you, before or at the point of collection, with a general notice about the categories of personal information collected by us and how we intend to use the collected personal information.
You have the right to request that we provide a copy of your personal information that we collected or disclosed in the preceding twelve (12) months. Only you, or someone you legally authorize to act on your behalf, may make a request related to your personal information. You may submit a maximum of two requests in a 12-month period.
You must provide sufficient information to enable us to reasonably verify your identity or that of your authorized agent. We will only use the personal information provided in your request to verify your identity or that of your authorized agent. Please note that we cannot provide any personal information in response to a request if we cannot verify your or your authorized agent’s identity, or your authorized agent’s authority to make the request on your behalf, and/or if we cannot confirm that the collected personal information relates to you.
You are not required to create an account with us before submitting a verifiable request. Please submit your request using the online Data Privacy Request form found at www.basecampfitness.com/dataprivacyrequest, or by calling our Data Privacy Request toll-free number at 1-888-390-5099. After receiving and verifying your request, we will provide the following information (depending on your request):
If we disclosed your personal information for a business purpose, we will provide:
See the “Methods for Submitting CCPA Requests to Us” section below for information on how you can exercise your right to access collected personal information. For more information, see also the “Response Timing and Format” section below.
With certain exceptions, you have the right to request that we and our service providers (where applicable) delete personal information we or our service providers collected or maintained. Once we receive and verify your request, we will delete and instruct any applicable service providers to delete your personal information from our records, unless an exception applies.
We and our service providers may deny a verified deletion request if we must maintain your personal information to:
See the “Methods for Submitting CCPA Requests to Us” section below for information on how you can exercise your right to delete collected Personal Information.
You have the right to equal service, and we will not discriminate against you if you exercise your rights under the CCPA. However, under certain circumstances, we may offer you special discounts or other incentives for the right to continue to collect or use your Personal Information. In that event, we will notify you of the relevant program’s material terms and obtain your voluntary opt-in consent to the program.
We collect a variety of categories of Personal Information about California consumers, their household, and/or their devices from both online and offline (such as hard-copy forms) sources. We will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated, or incompatible purposes without providing advance notice.
In particular, the following types of personal information we may have collected and reason for collection in the last twelve (12) months includes but is not limited to:
The information we may collect through your use of the Apps may depend on the version of the Apps or the country you are in, but this information may include, but is not limited to:
Information obtained from your Social Media Accounts, where applicable:
We have shared the personal information listed above with the following partners, where applicable:
You have the right to submit a verifiable request to us using the following methods:
Once we receive a request to know or to delete, we must verify your identity before we can respond. You may be required to provide the following information for verification purposes and efficiency when applicable:
If you submit either a request to know specific pieces of personal information collected, or a request to delete sensitive, irreplaceable, or otherwise valuable personal information, you (or your authorized agent, if applicable) will be required to provide a signed declaration affirming your identity (or your authorized agent’s identity, if applicable).
An authorized agent is either a natural person or a business entity registered with the California Secretary of State that a consumer has authorized to act on his or her behalf. You may use an authorized agent to submit a request to know or request to delete. Your agent will need to provide: either (1) a power of attorney; or (2) your written permission to allow the authorized agent to submit the request on your behalf and verification of your identity.
We will confirm receipt of a request from you within ten (10) days. This confirmation will provide information about how we will process the request, including a description of our verification process and an approximation of when we will send you a substantive response.
We will respond to a verifiable request from you within forty-five (45) days. If we cannot respond in that time, we will notify you in writing that we need an additional forty-five (45) days and explain the reason for the needed additional time. If you have an account with us, we will respond to that account. If you do not have an account with us, we will deliver the written response by mail or e-mail, at your option.
Any disclosures we provide will cover only the 12-month period preceding our receipt of your verifiable request. If we cannot comply with your request, we will explain why. If you have requested to know specific personal information we collected, we will provide that information to you.
We do not charge a fee to process or respond to a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why and provide you with a cost estimate before completing the request.
To protect your privacy, we do not sell, share, or rent your personal information as such terms are defined under the CCPA. In the event that our business practices should change in the future, we will inform you of this change before selling your personal information and provide instructions on how you can opt-in.
At the end of each calendar year, starting in 2020, we will report as applicable regarding the number of requests to know or requests to delete that we received, complied with in whole or in part, or denied, and the median length of our response time.
California consumers who have questions or concerns about our privacy policies and practices may contact a trained representative through one of the following methods:
When contacting us, please include in the communication or have available the information listed under the “Verification Process” section above. If using an authorized agent, please include in the communication or have available proof of authorization.